Hi,
I have no problem on my iPhone, neither on Mac App Store or ibooks Store. Also I can open iTunes and app store pages in web browser, but when I want to connect to iTunes store,open a sore page in iTunes or play iTunes radio in iTunes app on my mac, it says that it cannot connect.
I have this problem for about two week and check it on 2 other networks and ISP (with same computer) too.
I checked my firewall and host file, verified mu keychain and tested it with another user account (guest user).
PS: I don't know if it help to isolate the problem!? but I cannot use "12days gift" app on two of these three networks. (cannot connect to server error!)
Thanks in advance.
Product : iTunes Store
Support Subject : Connecting & Downloading
Sub Issue : Connecting to iTunes Store with computer
Additional Details:
What device did you use to connect to the store? Mac computer
Choose the iTunes Store or App Store for your country: United States
Describe the alert message you received: iTunes could not connect to iTunes store. The secure network connection was terminated unexpectedly. Make sure your network connection is active and try again.
Hello,
Thank you for contacting the iTunes Store. As an Advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
I have verified that the iTunes Store is functioning and accepting connections. The issue could have been temporary, related to your internet connection, your local network, or your computer itself. If you’re still unable to connect, this article outlines some potential solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
These articles have helped other Windows users resolve connection issues:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
iTunes for Windows: Could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470
iTunes for Windows: can't access the Internet if proxy settings are incorrect
http://support.apple.com/kb/TS1490
iTunes: Troubleshooting security software issues
http://support.apple.com/kb/TS3125
Firewall, virus-protection, and web-acceleration software can prevent you from connecting to the iTunes Store. You might not be able to connect even if the software appears to be configured to allow full access to the iTunes Store. You can use the MSCONFIG utility to determine if software on your computer is preventing access to the iTunes Store. For detailed instructions, please refer to the following article:
Using Msconfig to troubleshoot conflicts in Windows XP
http://support.apple.com/kb/HT1275
Using Msconfig to troubleshoot conflicts in Windows Vista and Windows 7
http://support.apple.com/kb/HT2292
If the articles above don't help you connect to the iTunes Store, I suggest testing to see if this issue occurs while you are signed in to a new user account on your computer. To learn how to create a new user account in your version of Windows, please read the article below for your operating system:
How to create and configure user accounts in Windows XP
http://support.microsoft.com/kb/279783
Windows Vista: Create a user account
http://windows.microsoft.com/en-US/wind ... er-account
Windows 7: Create a user account
http://windows.microsoft.com/en-us/Wind ... er-account
Windows 8: Create a user account
http://windows.microsoft.com/en-us/wind ... er-account
Once you are signed in to this new user account, open iTunes and try to connect to the iTunes Store. If you can connect without error, then you’ve identified that the issue is with the previous user account that you were using. You may want to consider adopting this new account as your user account and transferring your files from the old account to your new one.
If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
Another option is to simply describe your issue using our website and arrange for an Apple Expert to call you. Using this option, you can receive a phone call now, or make an appointment to have an Apple Expert call you later if that is more convenient. To explore this option, please visit the Express Lane:
https://expresslane.apple.com/
I hope this can help. Have a nice day.
Sincerely,
Allison
iTunes Store/Mac App Store Support
http://www.apple.com/support/itunes/ww/
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